Privacy policy

"SELECTOURS" informs you that, in order to provide you with the best possible service and quick response to your requests, on the online platform on our websites, it is required that customers or users provide some personal data in the online application form to proceed with the online booking.SELECTOURS does not store any personal data provided by your device. "SELECTOURS" has the official websites these pages, the company helps customers/clients interested in tourist packages or any type of travel service. Your data is collected, processed and stored by SELECTOURS in full accordance with the provisions of law no. 9887 dated 10.03.2008 "On the Protection of Personal Data". These actions will be carried out according to the principle of respecting and guaranteeing basic human rights and freedoms and, in particular, the right to preserve private life. Providing your personal data is not mandatory, but it is a necessary condition to process your online reservation.

1.Definition of Terms

In this agreement, the following terms shall have the following meanings:<br> 1.1. Agency: Registered legal entity that performs the activity of providing, finding and facilitating tourist trips, travel tickets in different modes of transport as well as tickets for sports or cultural activities for customers, in exchange of payment. 1.2. Cookie: A piece of information sent by a website and stored in the user's browser while the user is viewing the website. Every time a user opens a website, the browser sends a cookie to the user's server to notify him of his previous activity.

2.Use of cookies

2.1.The websites belonging to the agency use cookies to distinguish site visitors from one another. Some cookies are necessary for the proper functioning of the agency's websites, to allow site users to make online reservations and to enable the agency's staff to receive and process customer requests. For the visitors of our pages, the system collects standard information, for statistical purposes, (Ex: To see what is the number of visitors, always without making them identifiable).

2.2. Some other types of cookies help agency staff to provide a good experience for customers when they visit the website. Cookies also provide information on the agency's offers.

2.3. Cookies are also used to advertise on the agency's website.

3.Privacy statement

3.1 "SELECTOURS" respects the importance of the privacy of its customers. This statement sets out the basis on which each customer's data is collected and processed. "SELECTOURS" assures every client that the data that arrives at the back office or that the client personally signs in the office, are secured through a secure system and that these data are used only for the purpose of guaranteeing the client's reservation. These data are administered by certain persons with limited access to them. Each sales agent of the company who collects data for customers has a contractual obligation with the company to respect the personal data that he collects during his work as well as to respect some well-defined rules for the care in the protection of personal data.

3.2. The following customer data is collected by the website: a) Information that the customer provides in order to make the travel reservation; b) Information that the customer provides in order to be part of a competition advertised on the website, when completing a questionnaire or when reporting a problem; c) Details of bank transfers that the customer makes to complete a booking; d) If the customer contacts agency staff, staff can save the e-mail address. "SELECTOURS" uses a modern technology to protect the security and confidentiality of customer data, as well as to prevent access to the electronic system by unauthorized persons. Our security procedures are constantly being improved with new technologies. The premises where the servers and other equipment are stored are monitored by cameras and can only be accessed by the Administrator and Director of Information Technology.

4.Storage and data transfer

4.1. Data collected by the agency only for reservation purposes and left voluntarily by the data subject may be transferred or stored in a country outside the European Economic Area. Also, the data can be processed by the staff of the hotel or means of transport to make possible the travel and stay of the customer.

4.2. "SELECTOURS" based on the contracts and agreements it has with global suppliers, will transfer to their database the data of customers who book through the company's online pages . "SELECTOURS" guarantees the storage of personal data of its customers according to international standards, clearly expressed in the agreements signed with these suppliers.

4.3. All data collected by the agency will be stored on the secure servers of "SELECTOURS".

4.4. The data collected by the agency can also be used by the partner agencies of "SELECTOURS".

4.5. The data collected by the agency can be used to inform customers about the different offers of the agency.

5.Cancellation of data processing

The client has the right to ask the agency to become familiar with the information that may have been collected about him and then not to process the personal data for marketing purposes or different reasons by e-mail or a request addressed to the company at the contact address.

6.Consent on the protection of personal data

By continuing to use the websites of "SELECTOURS", the client gives his consent to the collection and processing of data by the agency. Personal data will be stored for as long as is necessary according to the main purpose of their collection. Data retention periods will be in full compliance with the legal framework in force. Customer data is stored as long as necessary to guarantee the provision of the service. If you have questions, remarks, requests or complaints regarding the use of this data by "SELECTOURS", then please write to us at the following address:

[email protected]